What to prepare before you travel
Your records
Pathology and imaging reports, the imaging files themselves (DICOM), surgery and discharge summaries, and your current medication list. Any language is fine: we translate.
Paying the hospital
Chinese hospitals usually ask for a deposit before admission. Accepted payment methods differ from one hospital to another, so we confirm yours in writing before you fly.
Length of stay
The hospital's plan states the expected number of days for treatment and recovery. If it goes beyond the 30 visa-free days, we start the visa process early.
Coming with someone
We encourage you to bring a companion. We arrange their accommodation near the hospital, and they can join your consultations with the interpreter.
Insurance
Take out travel insurance that covers medical repatriation. Ask your health insurer in writing what, if anything, it reimburses.
Follow-up at home
Before you travel, tell your own doctor about your plans. After treatment, we send them your translated file so follow-up can continue at home.
Before you write to us
Do I need a visa?
Citizens of Canada, the United Kingdom and France can currently enter China without a visa for up to 30 days. The policy runs until 31 December 2026. If your treatment and recovery need longer, you will need a visa, and we help with the hospital's invitation letter. US citizens need a visa.
Will my insurance pay?
Public health plans usually cover little or nothing of treatment you choose to have abroad. Ask your insurer before you travel. We can provide the documents they request.
What does it cost?
There are two separate costs. The hospital's medical fees, which you see in a written estimate before you decide. Our coordination fee, which is fixed and agreed in advance.
Which languages do you work in?
English, French and Chinese. In China, your coordinator interprets your medical conversations and knows your case.
Who is responsible for my treatment?
The hospital and its doctors. We are a coordination service, not a medical provider.